Energies
-
1. Introduction
This guide is designed to help you better understand and use the STARTRADER Enterprise Signature service. It covers the setup process, best practices, and solutions to common issues.
With the Enterprise Signature service, you can install and use the STARTRADER APP on your iOS device.
-
2. Downloading and Installing the APP via Enterprise Signature
First, your Account Manager or Customer Services Team will provide you with a download link or QR code to install the APP. For the initial installation, please follow the steps below:
-
Step 1: Open the Download Link
Open the provided APP download link in Safari on your iPhone or iPad. (Note: Do not open the link in an in-app browser, as the app may not install properly.)
Step 1:
-
Step 2: Start the Installation
Tap the Install button on the download page.
-
Step 3: Trust the Enterprise Developer
Once the APP has been installed, its icon will appear on your Home Screen. However, you may see a message indicating that the developer is “Untrusted.”
- Go to Settings > General > VPN & Device Management or Profiles & Device Management, depending on your iOS version.
- Under Enterprise APP, you will see the profile associated with the enterprise developer account.
- Tap the enterprise developer’s name, then tap Trust “[Certificate Name].”
- In the confirmation pop-up, tap Trust again to complete the verification process.
Step 3:
Step 3.1:
Step 3.2:
Step 3.3:
Step 3.4:
Step 3.5:
-
Step 4: Launch the APP
Return to your Home Screen and tap the APP icon to launch it.
-
Updating the APP
When a new version of the APP is available, you will usually receive a notification. Updating the APP is simple:
- Open the installed version of the APP. If an update is available, you may be prompted to download the latest version and redirected to the download page in your browser.
- Alternatively, revisit the original download link and install the latest version directly. It will overwrite the existing installation.
- There is no need to trust the enterprise certificate again unless the certificate itself has been updated.
-
Frequently Asked Questions (FAQ)
Q1: What should I do if the APP crashes or displays “Unable to Verify APP” after I tap the APP icon?
Reason A: The certificate may have expired or been revoked by Apple.
Solution: Contact your Account Manager to confirm the certificate status. If the certificate is still valid, try launching the APP again.
Reason B: The device date and time settings are incorrect.
Solution: Go to Settings > General > Date & Time and make sure that Set Automatically is enabled.Q2: What should I do if I am unable to install the APP and see the “Unable to Download APP” message?
Reason A: The installation link was not opened in the Safari browser.
Solution: Copy the link and open it in Safari to download the APP.
Reason B: The network connection is unstable or restricted by firewall settings.
Solution: Try switching to another network (such as a 4G/5G mobile network) and download the APP again.Q3: What should I do if I cannot find “Profiles & Device Management” or “VPN & Device Management” in Settings?
Reason: No trusted profile or APP requiring verification has been installed on your device yet.
Solution: First, make sure the APP has been successfully installed and its icon appears on your Home Screen, even if the APP cannot be opened. Then return to Settings and check again. The option should now appear.Q4: Is there a limit to the number of APP installations?
Answer: Enterprise Signature does not impose a fixed limit on the number of APP installations. However, Apple may monitor unusually large-scale distribution activity, and restrictions may apply if abnormal activity is detected.Q5: Why does the APP sometimes need to be reinstalled?
Answer: Enterprise Signature certificates are typically valid for one year. Before the certificate expires, administrators will renew the certificate and re-sign the APP. At that time, you will need to download and install the new version of the APP signed with the updated certificate to continue using it.
Please scan the QR code to download the App for iOS
